CitySide Hotel Tauranga Policies

Payment Policy

Your credit card details are required to secure your booking. Payment for all accommodation must be made in full on the day of arrival.

Off Peak Cancellation Policy

Off Peak dates are the 1st of February to the 19th of December, excluding the long weekends of the Easter and Labour weekend holidays.

Cancellations made within 24 hours of your scheduled day of arrival will result in the amount of one night’s accommodation being charged to the credit card provided at the time of confirming your booking.

Peak Period Cancellation Policy

A minimum of 30 days’ notice of cancellation is required for Peak Time Reservations. Peak times are from the 20th of December to 31st of January as well as the Easter, and Labour Weekend holidays. If cancelled within 30 days during the Peak period dates, your credit card provided will be charged minimum 2-night stay. If your booked dates cannot be sold, then you will be charged for the nights that you have booked.

Group Booking Cancellation Policy

A group booking is of 5 or more rooms at our hotel.

A bond fee is required for group bookings. The bond fee is to cover any potential loss that the hotel may incur due to a cancellation within the 30 day cancellation period and the rooms not being available to book by other guests or if the is some damage to the hotel or is property due to the large number of guests staying at the hotel from the same group, which needs to be repaired or replaced.

The bond fee being 10 percent of the total balance payable will be charged to the nominated credit card at the time of making the Group booking, this 10% fee is deemed to be non-refundable if the booking is cancelled within 30 days of the scheduled day of the group’s arrival, a refund of the fee will be made within 2 to 7 working days, if the cancellation for a Group bookings is made outside of the 30 days cancellation period.

The bond fee paid will also be refunded to the credit card provided within 2 to 7 days after the group bookings departure once the rooms have been checked and deemed clear of damage or missing items.

No Excessive Noise Policy

Our intent as an accommodation provider, is for all our Guests to enjoy the comfort and facilities we offer. Our ‘No Excessive Noise Policy’, any person(s) found to be creating excessive noise, will be warned that eviction may take place, and if not heeded will be evicted without a refund.

Damage to the Hotel, its property, or the Hotel Chattels

Any damage to the Hotel, Hotel room or the Hotel’s property may be charged to the credit card provided at the time of booking, plus a charge for any resultant loss of income if applicable.

Mini bar snacks

The management reserve the right to charge the credit card provided for any minibar snacks that have been opened or consumed. Prices for our Mini bar snacks can be found in the hotel compendium.

EV Car Charging

The CitySide Hotel Tauranga provides an EV car charging service, the right to charge your vehicle with our EV chargers is by prepayment either at the time of booking the nights’ accommodation or by arrangement through the Hotel’s reception.

Underage Policy

You must be 25 years of age or older to reserve a room at the CitySide Hotel Tauranga. Persons under the age of 25 must always be accompanied by an Adult, unless by prearranged terms with the Hotel Management.


Refunding a guest, company, or organisation.

Refunds will be made within the time frame of 2 to 7 working days to the credit card provided at the time of the booking, if the refund falls within our specified guidelines as detailed above.